Payment and Refund Policy

Last updated: 29 October 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through glitzary. The site provides an informative resource dedicated to audiovisual production excellence covering broadcast studio design camera control systems professional lighting arrangements sound engineering and streamlined workflows for television networks and live events. All transactions for access to these educational materials digital course modules and associated content are governed by the terms set out below. The policy covers both one-time course purchases and any recurring access options where applicable. It does not extend to physical goods or in-person training sessions unless explicitly stated at the point of sale.

Prices Currencies Taxes and Additional Charges

All listed prices are in British Pounds Sterling GBP and include applicable value added tax VAT at the prevailing UK rate. Any additional charges such as currency conversion fees imposed by your payment provider or bank will be your responsibility and are not included in the displayed price. glitzary reserves the right to adjust prices for future purchases but existing orders will be honoured at the price confirmed at the time of purchase. No hidden fees apply to standard course access though premium add-ons or extended support packages may incur separate charges clearly displayed before checkout.

Accepted Payment Methods Authorisation and Security

We accept major credit and debit cards processed securely through established UK payment gateways. Payment authorisation occurs immediately upon submission of your order details. All transactions are encrypted using industry-standard security protocols to protect your financial information. glitzary does not store card details on its servers. In the event of a payment authorisation failure you will be notified and given the opportunity to retry with alternative details. Security measures comply with UK data protection standards including the Data Protection Act and UK GDPR.

Order Confirmation Contract Formation

Upon successful payment you will receive an order confirmation email containing details of the purchased course access. A binding contract is formed only when this confirmation is sent. Until that point no contract exists and glitzary may decline the order for any reason including suspected fraud or stock issues with digital licences. Course access credentials or links are provided within the confirmation email or via your account dashboard shortly after confirmation.

Cancellation Rights and Applicable Periods

Under UK consumer law you have the right to cancel within 14 days of the contract formation without providing a reason. This cooling-off period applies to most course purchases. However cancellation rights are affected for digital content as detailed in later sections. To exercise cancellation you must notify us before the 14-day period expires. Any promotional or discounted offers remain subject to the same cancellation window unless the offer terms specify otherwise.

Refund Eligibility Exclusions and Non-Refundable Items

Refunds are available within the cancellation period provided you have not commenced accessing the digital course content. Once you begin streaming or downloading materials the right to a full refund may be lost. Non-refundable items include completed course modules promotional bundles and any services already partially delivered. Refunds will not be granted for change of mind after substantial access or for failure to meet personal expectations regarding course difficulty. Exclusions also apply where access has been granted for more than a minimal period before cancellation is requested.

Step-by-Step Procedure to Request a Refund

To request a refund contact info@giordanodesign.com or use the contact form on the Contacts page supplying your order number full name and a clear statement of your cancellation intention. Include the date of purchase and any relevant transaction reference. Requests must be made in writing via email or the online form. Telephone requests to +44 20 8953 5963 will be accepted only if followed by written confirmation within 48 hours. Upon receipt we will acknowledge your request within five working days and guide you through any further steps required.

Inspection Approval Rejection and Notification of the Refund Decision

Each refund request undergoes review to confirm eligibility based on access logs and policy criteria. You will be notified of the decision within 14 days of submission. If approved the refund will proceed as outlined below. If rejected detailed reasons will be provided along with any options for appeal or alternative resolution. glitzary aims for transparent decision-making and will retain records of all inspections for compliance purposes under UK regulations.

Refund Method Processing Time and When Funds Reach the Customer

Approved refunds are issued to the original payment method used at purchase. Processing typically takes between five and ten working days after approval though bank processing times may extend this to a maximum of 30 days. You will receive email confirmation once the refund has been initiated. For card payments the funds should appear on your statement within the stated timeframe depending on your card issuer.

Special Rules for Digital Content Subscriptions and Promotional Offers

Because courses consist of digital content your right to cancel ends as soon as you access or download the materials even within the 14-day period. Subscriptions if offered renew automatically unless cancelled before the renewal date. Promotional offers may have shorter or modified refund windows stated at purchase. No refunds apply to content consumed during any trial or introductory period.

Failed Payments Duplicate Charges Chargebacks and Suspected Fraud

In cases of failed payments you will be contacted to arrange alternative payment. Duplicate charges will be investigated and refunded automatically where verified. Chargebacks are treated as refund requests but may incur administrative review. Suspected fraudulent activity leads to immediate order suspension and reporting to relevant UK authorities. Customers involved in fraud will forfeit all access and refund rights.

Mandatory Consumer Rights in the United Kingdom

This policy does not exclude or limit your statutory rights under the Consumer Rights Act 2015 Consumer Contracts Regulations 2013 or UK GDPR. You retain the right to remedies for faulty digital content or misleading descriptions. Where a conflict arises between this policy and mandatory law the legal provisions prevail. Complaints may be escalated to the relevant ombudsman or through the UK court system if internal resolution fails.

Contact Route Policy Changes and Last-Updated Date

For queries regarding this policy please reach info@giordanodesign.com or submit details via the contact form on our Contacts page. We may update the policy periodically to reflect changes in law or business practices. The current version date appears at the top of this page. Continued use of the site after updates constitutes acceptance of the revised terms. 70 Kensington Way, Borehamwood, Hertfordshire, WD6 1LQ, United Kingdom serves as the registered address for formal correspondence where required.